Fairness, not fine print
Refund policy.
Last updated 2 Nov 2026. Digital goods are tricky — here is exactly where we stand.
On a first purchase, if the PDF is not what you expected, write to us within 7 days and we will sort it out.
When we refund
- The file is corrupted, incomplete or does not open.
- You were charged twice for the same order.
- The PDF is materially different from its description or sample pages.
- You bought the wrong title by mistake and have not downloaded the file.
- We cannot deliver the file and cannot fix it.
When we usually cannot
- The file has already been downloaded and used, except where it is faulty.
- The request comes after the 7-day window.
- The issue is that you changed your mind about the topic after reading it.
- The order was part of a bundle where another title has already been downloaded.
None of this overrides rights you have under applicable consumer law. If something feels unfair, tell us — context matters.
How to request a refund
- Email hello@pdfvault.in with your order number.
- Tell us briefly what went wrong. A screenshot helps for file issues.
- We reply within one working day. If approved, the refund is initiated within 2 business days.
How long it takes
Once initiated, refunds typically reach your original payment method within 5–7 business days, depending on your bank or UPI provider. The payment gateway may take longer in rare cases.
After a refund
When an order is refunded, its download links are disabled. Please delete any copies of the file you have saved, as the licence ends with the refund.
Damaged or missing file?
Often we can simply fix the download. Before requesting a refund, email us and we will re-issue the file or reset your download limit. That is usually faster for everyone.
This policy is part of our terms of sale.